In recent times, many companies have been using AI technology to improve communication with users and customers. This is not a bad practice, but we must be aware that sometimes it can be a threat to our IT security. In this article, we'll show examples of these risks and show how users can recognize that an incoming call is being made by a bot and not a human.
Phone calls from bots, often referred to as robocalls, can pose several threats:
- Scams and Fraud: Bots can be used to impersonate legitimate organizations, tricking people into providing sensitive information like credit card numbers or social security numbers
- Voice Cloning: Advanced AI can clone voices, making it difficult to distinguish between a real person and a bot. This can be used to deceive individuals into believing they are speaking with someone they know
- Data Theft: Bots can gather personal information during calls, which can then be used for identity theft or sold to other criminals
- Malware Distribution: Some robocalls may direct recipients to websites that install malware on their devices, compromising their security.
How can we detect that bot not human is calling to us on the phone?
- Unnatural Speech Patterns: Bots often have a more robotic or monotone voice. They might also have unnatural pauses or mispronunciations.
- Scripted Responses: If the caller sticks to a script and doesn’t respond naturally to your questions or comments, it might be a bot.
- Repetition: Bots might repeat phrases or questions if they don’t understand your response.
- Limited Understanding: Try asking complex or unexpected questions. Bots often struggle with anything outside their programmed responses. No Background Noise: Human callers usually have some background noise, while bots often have none.
- Lack of Emotion: Bots typically lack the emotional nuances that human voices have.
